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» Go to news mainFacing Confrontation in Customer Service
In day to day work the HÂþ» core competency of Service looks like individuals:
·        Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication
·        Communicating with clients in a timely manner
·        Resolving client service issues, including urgent ones in a timely manner
In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.
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