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Facing Confrontation in Customer Service

Posted by Human Resources on June 21, 2017 in Human Resources

In day to day work the HÂþ»­ core competency of Service looks like individuals:

·         Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication

·         Communicating with clients in a timely manner

·         Resolving client service issues, including urgent ones in a timely manner

In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.

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